Privacy Policy
Last updated: September 2026
Data We Collect
We collect information you give us, such as your email address, optional profile details and your pets' details, and what you do in Mylo: the questions you ask, the products you open, the products on your list with any notes or outcomes you record, and reports you give other owners. On the web you can use Mylo before creating an account: we give your browser a random identifier and save that activity under it, and if you sign in, that history moves to your account. Mylo is for people 18 and older.
How We Use Your Data
We use your data to run Mylo — answering your questions, matching answers to your pet, keeping your shelf and history, and sending emails you ask for — and to improve it. Outcome reports count toward the public statistics we show, which don't identify anyone. Posts in the app's community show your display name; notes on web reports are shown without a name. We never sell your personal information. We may share or license statistics built from many people's activity, such as how many owners said a product helped, that don't identify you.
Third-Party Services
Mylo uses service providers for hosting, sign-in, email, push notifications, and analytics on our website with your consent. Our website also loads a script from gomega.ai, a third-party website optimization service. To answer a question, we send its text to AI service providers — currently Anthropic, Google and OpenAI — who process it for us and don't use it to train their models. On the web, one cookie keeps you signed in, and we don't use advertising or analytics cookies there. We use your IP address briefly to prevent abuse and don't store it in our databases.
Data Retention
We keep your data while your account is active. If you use Mylo on the web without signing in, we delete that history 12 months after your last activity. When you delete your account, we delete your profile, pets and saved history and remove your email from any scheduled emails; community posts stay without your name, and your reports stay in our statistics without anything that identifies you. If you ask us to email you, we keep your address with that request until the email is sent, and every such email lets you stop further emails.
Your Rights
You can delete your account in the app (Settings → Account Settings → Delete account) or on the web from your pet shelf. You can also request access to, correction of or deletion of your data at hello@themyloapp.com.
Contact
If you have questions about this Privacy Policy, please contact us at hello@themyloapp.com.